Internal communication platforms
Philea promotes a communication culture that is clear, empathetic, and aligned with its values of transparency, collaboration, and inclusion. The organisation uses a variety of platforms to support effective internal communication, each with a specific purpose and best-use guidelines.
General Communication Principles
- Prioritise clarity, empathy, and active listening.
- Practise non-violent communication, especially in multicultural and multilingual contexts.
- Choose the appropriate channel based on the nature and sensibility of the message.
- Be mindful of colleagues’ time and inboxes.
Communication Channels
Microsoft Teams
- Primary platform for real-time collaboration and quick exchanges.
- Use Teams channels for project-specific discussions within small groups.
- Use Teams chat for quick, informal questions.
- Preferred over email to reduce inbox overload.
Advantages:
- Centralised and searchable conversations
- Structured and focused discussions
- Easy tagging and @mentions.
- Use for complex, sensitive, or formal communications.
- Suitable for decision-making, documentation and important updates
- Keep messages concise and subject lines searchable.
Viva Engage
Ideal for medium-to long-term information sharing across the organisation.
Used to:
- Share updates relevant to all or specific groups
- Ask questions and crowdsource knowledge
- Start topic-based conversations
Advantages:
- Centralised and accessible information
- Searchable and taggable content
Team Townhalls & Knowledge Nuggets
- Use for organisation-wide updates and discussions.
- Encourage participation and sharing across clusters and circles.
One-on-One Meetings
- Best for non-urgent, personal or developmental conversations.
- Use instead of email for ongoing dialogue with line managers.
Phone or In-Person Conversations
- Recommended for sensitive topics to avoid miscommunication.
Structured Meetings
- Use for multi-person discussions requiring coordination and decision-making.
- Use sparingly and only for urgent, occasional matters.
- Avoid using for work-related communication to respect personal boundaries